Thank you for shopping with eWobiz.com. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, our refund policy allows you to return most items for a refund, exchange, or store credit, subject to the conditions outlined below.
To qualify for a return or refund, the following conditions must be met:
Timeframe: You must request a return or refund within 7 days of receiving your item. After this period, we may not be able to process your refund or return request.
Condition of Product: The product must be in new, unused, and undamaged condition, with all original packaging, tags, and accessories (if applicable). Items returned without packaging, damaged, or used may not be eligible for a refund.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns and refund requests. You will need to provide your order number or transaction ID.
Certain items cannot be returned or refunded. These include:
Perishable goods (e.g., groceries, food items, etc.)
Personalized or custom-made products (items made to order or engraved)
Open or used health and beauty products (e.g., cosmetics, skincare)
Items marked as "Final Sale" on the product page
Gift cards
To request a return or refund:
Contact Us: Reach out to our customer service team at [insert email address] or call us at [insert phone number] to initiate the return process.
Provide Details: Include your order number, the reason for the return, and photos (if applicable) showing the condition of the product.
Return Authorization: If your return is approved, you will be issued a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
Return the Item: Once you have received the RMA number, securely package the item and send it back to us within 7 days using the return instructions provided. You may be responsible for the return shipping costs unless the item was defective or incorrect.
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will issue a refund to your original method of payment, minus any applicable shipping or restocking fees. Refunds are typically processed within 7-10 business days.
Refund Method: Refunds will be processed to the same payment method used at checkout (e.g., credit card, mobile money, etc.).
Shipping Costs: Shipping costs are non-refundable, and you will be responsible for any return shipping fees unless the item was damaged, defective, or incorrect.
If you would like to exchange an item for a different size, color, or product, please follow the same return process. Once we receive the returned item, we will issue an exchange or store credit (if the item is out of stock).
Exchange Process: Contact our customer service team to discuss the exchange, and we will arrange for the new product to be shipped after the returned item is received.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We will provide a full refund or exchange for the item, and we will cover the return shipping costs.
Damaged or Defective Products: Please provide clear photos of the damaged or defective product to help us process your return.
Incorrect Items: If you receive an item that differs from what you ordered, contact us immediately so we can rectify the mistake.
If you wish to cancel your order, please contact us as soon as possible. We can cancel the order as long as it has not yet been processed or shipped. Once the order has been shipped, you will need to follow the standard return process for refunds.
In certain cases, we may charge a restocking fee for returned items, especially if the product has been opened, used, or is not returned in its original condition. The fee will be clearly stated when the return is processed.
In some instances, we may offer store credit for returns rather than a full refund. Store credit can be used for future purchases on BertMarket.com.
If you have any questions or need assistance with your return or refund, our customer service team is available to help. Please reach out to us at:
Email: [insert email address]
Phone: [insert phone number]
